Process Refunds Setting can be set at the Global Settings in Admin Hub->Application Settings->Invoicing, or at the customer Billing Contract level.

Enabling Refunds at the system level

1. Admin Hub->Application Settings->Generate Refund Invoice. This setting can be overridden at the Billing Contract

• Enabling Refunds is useful when billing in Advance. When Billing in Arrears this setting will not have an impact.
• When billing in Advance the revenue is collected for the whole month. In case there is a reduction the Process Refunds will credit the prorated amount of the refund back to the customer.