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Overview-Work 365

Work 365 is a Subscription and Billing management application. Work 365 is used by IT services and Software companies to manage the services and billing for of recurring revenue like cloud-based subscriptions or Software licenses.

Work 365 Includes the following areas:

  1. Billing and Invoicing Automation
  2. Subscription Management
  3. Payments
  4. Self-Service

Work 365 Power Version (PV) is built on Microsoft Power Platform. The business data for Customers, orders, subscriptions and billing resides within your Dataverse, and the integration, business logic reside within the Azure hosted SaaS components of Work 365. This provides our users with the highest level of security, and flexibility to leverage the Power Platform capabilities with the SaaS capabilities of Work 365.

Work 365 is available in the US East and EU West Datacenters in Azure.



Use Work 365 To:

  1. Manage your customer Contracts
  2. Manage all your Subscription Revenue and pricing
  3. Manage customer renewals
  4. Create a Standardized goto market strategy for your Products
  5. Enable Self-service for your customers to manage their services
  6. Automate your billing and provisioning

Work 365 breaks downs the silos of data and puts it in the hands of your customers and customer facing teams to enable you to scale your operations.

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At the center of Work 365, is a Billing Contract, which encapsulates the Sales and Billing relationship with your customer.

If Contoso Pharmaceuticals wishes to pay for Office 365 Business Essentials annually, but pays for Azure Consumption monthly; then two Billing Contracts will be created.

A Billing Contract can have one or more Subscriptions – which is the service or product that the customer consumes and pays for on a recurring basis.

  • A subscription can be License-Based, where the customer signs up for a unit-based product (e.g.: Office 365, Dynamics 365, user or desktop-based anti-virus software, etc.).
  • A Usage-Based subscription is used for Microsoft Azure; where the cost (and revenue) is not per user or seat but based on actual consumption by the Customer.

Work 365 Integrations:

  • Accounting Systems
  • PSA Systems
  • Providers and Distributors
  • Payment Systems